Privacy Policy

Oasis Orthodontics (“Oasis,” “we,” “us,” or “our”) is an orthodontic practice located at #201, 13613 163 ST NW, Edmonton, AB T5V 0B5. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit oasisorthodontics.ca, contact us, book a consultation, or interact with our advertising (including Meta Instant Forms).

Depending on how you interact with us, we may collect:

Contact details such as your name, phone number, email address, and mailing address.

Appointment and inquiry details, including preferred contact method, messages you send through forms, and information related to orthodontic care you choose to share.

Technical information such as IP address, browser type, device type, pages visited, and approximate location derived from standard web logs or analytics tools.

Advertising interaction data when you engage with our ads on platforms such as Facebook or Instagram (for example, that you submitted a lead form).

We collect information directly from you when you call or text the office, submit a contact form, book a complimentary consultation, enroll in programs such as our retainer program, or complete a Meta Instant Form linked to our Facebook or Instagram ads.

We also collect information automatically through our website and marketing tools (including Google Tag Manager and related analytics or advertising pixels) and from service providers that help us operate booking widgets and lead delivery.

We use personal information to respond to inquiries, schedule and manage appointments, provide orthodontic care and related administration, send appointment reminders or follow-ups you request, improve our website and services, measure advertising performance, and comply with legal and professional obligations.

We do not sell your personal information.

We may share personal information with trusted service providers who process it on our behalf, such as website hosting, online booking tools, customer communication platforms, email or CRM systems, and advertising platforms (including Meta) when you submit a lead through an Instant Form or otherwise interact with our ads.

These providers are expected to use the information only to provide services to us and to protect it appropriately. We may also disclose information if required by law, regulation, court order, or to protect the rights, safety, or property of Oasis, our patients, or others.

Our website may use cookies, pixels, and similar technologies to understand site usage, improve performance, and measure or deliver advertising. Tools may include Google Tag Manager and advertising tags from platforms such as Meta.

You can control cookies through your browser settings. Limiting cookies may affect some site features. Platform-specific ad preferences (for example, Meta Ad Preferences) can further limit personalized advertising.

We retain personal information only as long as needed for the purposes described in this policy, clinical and administrative requirements, and applicable law. Patient health records are retained according to professional and legal requirements for dental and orthodontic practices in Alberta.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we work to reduce risk and respond appropriately if an incident occurs.

Subject to applicable law (including Alberta’s Personal Information Protection Act and, where applicable, other Canadian privacy laws), you may request access to, or correction of, personal information we hold about you. You may also ask questions about our privacy practices or withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions and reasonable notice.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Orthodontic care often involves children and teens. When we collect information about a minor, we typically do so from a parent or guardian in connection with consultation, treatment, or practice communications. Parents or guardians may contact us regarding a child’s personal information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.

For privacy questions or requests, contact Oasis Orthodontics:

Oasis Orthodontics #201, 13613 163 ST NW Edmonton, AB T5V 0B5 Phone: 780-457-5566 Text: 587-407-2531 Website: https://oasisorthodontics.ca/contact-us/